Strategy and Planning

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Functional Specification for Oracle CRM Integration WP7-15v6.0

Friday, 7 May 2004

This document describes the technical aspects for integrating the CMS smart card management system with Oracle CRM; it should be combined with the related functional document (WP7-12) that describes the related processes and data within CRM.

Zip WP7-15 Functional Specification for Oracle CRM Integration v 6.0 (1.61mb)

Retail Payments Sector Considerations WP7-14v3.0

Friday, 7 May 2004

Due to regulation and technology legacy market forces are only able to cost effectively provide certain types of card payment service.

Payment service providers, given the massive investment they have made in payment systems infrastructure, are always interested in sources of income and profit.  However market forces, regulation and technology legacy mean that they are only able to cost effectively provide certain types of card payment service.

This document has three key objectives:

  • To document the business, operational, regulatory and payment system considerations that will affect the decisions of the retail banks, building societies and other financial institutions when they consider involvement in the provision of payment services to Local Authorities.
  • Highlight any obstacles to their involvement and describe potential means by which these may be overcome.
  • Identify key requirements of any adopted national smart card scheme that would facilitate and encourage retail financial institutional involvement.

Word WP7-14 - Retail Payments Sector Considerations - v3.0 Release (836.50kb)

Requirements for CRM Interface WP7-12v3.0

Friday, 7 May 2004

This is the National Smart Card Project document that defines an XML schema for a Local Authority Customer Account

Word WP7-12 - Requirements for CRM Interface - V3.0 Release (4.06mb)

This is the National Smart Card Project document that defines an XML schema for a Local Authority Customer Account. It is used as a common view of a customer for exchanging information about the customer and their smart card, between CRM Systems, Smart Card Management Systems (CMS), other Local Authority Systems, and potentially the systems of Central Government agencies and commercial organisations.

It defines the requirements for the interfaces between CRM and a Card Management System, and in particular the National Smart Card Project Starter-Pack Card Management System.

A hub-based messaging system is assumed for integration between all systems, and XML messages are used for exchanging information between the systems.
The system is designed to support the 4 trust levels defined by the Office of the e-Envoy, and, as recommended, uses PKI Digital certificates for secure access to level 2 and level 3 services.

The system is designed to support Smart cards that allow access to services provided by more than one LA, and potentially by other agencies, to support a community of trust across the region, and to allow sharing of components such as the Card Management System between Local Authorities.

Data items held by CRM, CMS and on the card are defined. Where possible the European draft eURI 2003 standard ([5]) is followed for User-Related Information.

The Potential for Federating Identities NERSC WP7-11v2.0

Friday, 7 May 2004

The Potential for Federating Identities:
The NERSC experience

In the Cross Region Delivery Applications section, the National Smart Card Project building on the work of the LGOL Pathfinders, has addressed Authentication as a necessary component for cross-boundary interoperability.

This document aims to provide an introduction to the very complex concept of Federated Identity Management (FiD) with particular regard to the potential that FiD holds for smart card Schemes.  It draws heavily upon the vision for identity management held by the North East Regional Smart Card Consortium (NERSC) and provides a level of detail sufficient to enable the preparation of a detailed specification prior to tender.  NERSC have adopted this approach and have recently embarked on the first stage procurement.  At the time of writing, therefore, the approach is untested.

This document includes an overview of the following:

  • Introduction to the principles of Federated Identity management
  •  The overall NERSC requirements for the development of the "Trust Services Network" - the NERSC title for the integration of FiD, PKI and smart card services.
  • An overview of the current or emerging standards that will help to address how these requirements will be met
  • The core technology components required to deliver a solution based on these requirements/standards
  •  A recommendation of the products and services required to meet the agreed success criteria

Zip WP7-11 The Potential for Federating Identities NERSC v2.0 (4.10mb)

Authentication Overview WP7-09v1.0

Friday, 7 May 2004

This document covers the basic requirement for determining the processes to support the deployment of smartcard schemes.

This documentation provides an overview of more detailed information held on the National Smart card project extranet.  It has been prepared by Sheffield City Council and covers the basic requirement for determining the processes to support the deployment of smartcard schemes, which will enable citizens to access digital services, where some form of identification, authorisation or signature is required.

The overall objective is both simple yet ambitious.

If these Policies and Processes are adopted by all Local Authorities, then a great step will have been made to allowing interoperability of smartcards across boundaries (ignoring the questions of technical interoperability, which are being addressed elsewhere).

If a smartcard is issued according to the Registration Policy set out here, following the Certificate Policy and its guidelines for implementation in the corresponding Certificate Practices Statement, with Certificate Holders agreeing to the same set of obligations, then it is a solid basis for mutually recognising the smartcards issued by another Local Authority.

All that is then required, is for Authorities to make an Agreement concerning their commitment to adherence to these policies and processes, whilst recognising the consequences of failing to do so. Such an Agreement is also provided on the project extranet.

The Local Authority Smartcard Standards e-Organisation (LASSeO) is referred to throughout the documentation as an example of the kind of organisation needed to be at the heart of these proposals.  This is intended to be descriptive rather than prescriptive. 

With a mechanism established such as LASSeO, to look after these "procedural standards" and to resolve any problems which may incur, progress can then be maintained. Simultaneous effort is being made at a European level to extend this potential for cross-certification across all the EU member states.

Taken together, the documentation sets out the conditions necessary for operating a Public Key Infrastructure (PKI).

The topics covered here and on the project website include:

  •  Local Authorities Certificate Policy.
    This is a complete and detailed statement of all the requirements, which need to be met before a digital certificate can be issued.
  •  Local Authorities Certificate Practices Statement.
    This states how the Certificate Policy will be practically implemented.
  •  Local Authorities Registration Policy
    This sets out the requirements for registering a citizen, organisation or application/device.
  • Local Authorities Certificate Holder Agreement.
    This is an agreement whereby the citizen acknowledges that they too have responsibilities associated with holding and using a smart card.
  •  Local Authorities Application Form for Registration Authority and Local Registration Authority Officials
  •  Local Authorities Endorser Agreement.
    This enables help to be gained by utilising "endorsers" in the process of signing up users in certain circumstances.
    Local Authorities Certificate Profile.

The documentation represents a stage in the development of local authority thinking and is by no means complete.   The issue of continuing to develop these policies and practices will be considered as part of the overall sustainability of the project outcomes and expert industry input will be welcomed.

Word WP7-09 Authentication overview v1.0 release (528.50kb)

E-Purse Cross Regional E-Payments WP7-05v3.0

Friday, 7 May 2004

This report discusses Local Authority issued payment card and their interoperability across national, regional and local boundaries.

There is a demand at a closed, local level for the provision of electronic payment methods for a wide variety of Local Authority provided services. The focus for Local Authorities currently centres on the need to improve both quality and access to those services offered within their own Local Authority, where little regard has been given to the needs of providing a common payment scheme capable of being widely accepted by other Local Authorities.Analysis carried out during the research for this document plus the experience of the authors clearly demonstrates that any Local Authority local or cross border e-payment scheme that represents cash values as opposed to tokens, must allow the cardholder to use that value in payment for a wide range of services and goods. A failure to do so will lead to the "ghetto-isation" of the payment method and ultimately its failure.

The demand for interoperability is a logical consequence of the need to achieve service ubiquity; wide spread acceptance and a consistent basis for transaction processing, clearing and settlement.  This document sets out the basis of this argument.

Finally it is possible to characterise the nature of interoperability and acceptance that is required in order to support the nature of the services for which e-payment is a reasonable proposition.

To enable these services to be paid for by a common e-payment method requires two main areas to be addressed, namely technology and business processes.

Technology that is deployed must conform to standards. Only by conformance will the problems surrounding interoperability and sustainability be overcome. The issues surrounding interoperability and acceptance are covered later within this section.

The other area of greater importance is that of Business Processes. These processes create the rules and govern the way in which the payments operate. They operate above the technology requirements, which tend to focus on the interoperability of components, but operate in conjunction with them to ensure that transactional and exception management conform to legislative procedures and processes.

Word WP7-05 - E-Purse Cross Regional E-Payments - v3.0 Release (852.50kb)

Existing E-purse Schemes WP7-04v3.0

Friday, 7 May 2004

This document analyses existing E-purse payment schemes.
In the UK, two major E-Purse schemes have been trialled over the past 10 years, Mondex and Visa Cash. The aim of the schemes was to enter the low value payments market with an alternative to cash in the form of notes and coins. The biggest problem was the cost of running such a system in comparison to the perceived cost of cash as being free.

Mondex is a 'Wallet' or Card-to-Card based scheme that attempts to offer all of the features of cash including person-to-person payment that can be conducted without any intermediary or audit trail. The original Visa Cash product was a 'Stored value' payment scheme where the transactions required 'clearing' through a central system similar to credit and debit cards. Today e-purse activities in the United Kingdom are currently very small-scale. The two pilot schemes, Mondex and Visa Cash, have now both closed. The UK banks have incurred excessive costs in proprietary e-purse schemes with little or no return and can only be described as currently being very averse to hearing the word 'e-purse'.

The UK's biggest problem was intense competition between the major banks and no one body having overall control over the infrastructure to force through any changes. To be successful on a large scale required a 'mass-effect' - millions of cards and nearly total acceptance everywhere, otherwise it would always be seen as 'niche'.
The development and introduction of EMV proved to the major card schemes (MasterCard and Visa) that they could work together to achieve real benefit to the industry they are supposed to be supporting.

The majority of e-purse activity is in central Europe and focussing around the Common Electronic Purse Specification (CEPS), which is administered by CEPSCO. CEPS is a very open specification with the main purpose of ensuring the continued life of the various e-purse schemes in Europe today (GeldKarte, Proton, Visa Cash, etc.) by creating an environment where all these schemes will operate together.

E-purse has been much more successful in Europe because of the centralised approach to retail banking and card schemes in most European countries. This has allowed organisations to develop and implement national schemes without having to gain agreement from various competitive parties resulting in a return on investment through the economies of scale that could be achieved.

The success of a unified specification for the provision of globally interoperable credit and debit payment, in the form of EMV, spurred the drive to create a parallel standard for electronic purse, in the form of CEPS. It is hoped by advocates of e-purse that CEPS will create the same drive for adoption that EMV has created. However it is important to note that EMV arose as a result of the need to standardise what was being implemented on an international basis and CEPS has arisen as a means of increasing the chances of e-purse schemes being deployed. The first, EMV, is a natural role of standardisation after a commercial decision to deploy a technology; the latter, CEPS, may well prove to be an attempt to standardise a solution that is inherently unworkable at a business level.

Word WP7-04 - Existing E-Purse Schemes - v3.0 Released (713.00kb)

E-purse Basics WP 7-03 v4.0

Friday, 7 May 2004

This document looks at Smart Card E-purses.

Smart card E-purses are able to hold electronic money and can be used to pay for goods or services in particular smart card schemes.  "Accounted" E-purses have transactions recorded by back-office systems whereas "Unaccounted" ones are just like money in that except for audit trails on the card, no transaction records are kept.  Accounted e-purses enable further processing of transaction records, for example, to enable funds to be transferred to different merchants, but because records exist they do pose limited privacy problems.  The back office systems required for accounted systems are also expensive to run.  Unaccounted systems on the other hand have the instant attraction of virtual money but do require expensive security systems to be in place.   

E-purses further divide into "Open" and "Closed" types.  E-purses described as open are ones that can be used for a wide variety of transactions just like money, for example to pay for school meals and library rental and leisure activities etc.  E-purses that are described as closed, on the other hand, are ones with their use restricted to only school meals or only travel etc, and therefore are more like tokens than money.

Value can be loaded into E-purses either by paying cash or by earning points, depending on the scheme.  E-purses can be loaded by bank transfers which can be made to be automatic.  Some schemes provide cash machines which transfer the value of inserted cash onto inserted cards.

The benefits of E-purses are mainly related to convenience and security (not having to carry cash) but schemes need to observe strict regulations.  Large, open schemes operate in a similar manner to banks and are subject to similar stringent regulations.  There are waivers for smaller schemes for which certificates are provided and much less stringent regulations applied.

The legal implication of E-purses is covered in greater detail in WP8-01 Financial Services Act.

Word WP7-03 E-Purse Position Paper - v 4.0 Release (510.50kb)

Bolton Pilot Specification WP7-01c v2.0


Friday, 7 May 2004

This document defines the infrastructure and software produced and tested to support a Cross-Regional Local Authority Smart Card Scheme.

This section of the National Smart Card Project (NSCP) defines and pilots a Cross-Regional Local Authority Smart Card Scheme. Such a scheme includes use of the smart card for transport across the region (using ITSO Ticketing), use by applications (such as Library and Leisure Systems) that just utilise the smart card for identification and enrolment, and use by applications (such as School Systems) that require an electronic purse. The scheme uses the Card Management System produced as part of the NSCP Starter Pack.

This document defines the infrastructure and software produced and tested to support the pilot, including:

  • The definition of the Card Scheme
  • The appearance, content and capabilities of the cards
  • The infrastructure supplied in the Data Centre, Back Office and Service points
  • Requirements on the use and configuration of the NSCP Starter Pack software
  • Changes required to the enrolment Web site supplied by the NSCP.
  • Details of the software and documentation to be produced
  • Details of the testing to be done
  • Specifications of work required from suppliers: Smart Card Solutions and Cornwall CC
  • Specification of the enrolment process that will be supported for the pilot

One of the outputs of the project is a portable version of the enrolment software that will be used at Service Points. This consists of the Cardholder database and the enrolment application and Web site installed on a notebook PC, with smart card readers, a scanner and a Webcam attached, and can be used for demonstrations.

Word WP7-01c - Bolton Pilot Specification - v2.0 Release (2.47mb)

Strategic LA Smartcard Architecture WP7-01b v2.0

Friday, 7 May 2004

This document defines the scheme design and architecture for a strategic LA smart card.

The Cross-Region delivery applications section of the National Smart Card Project (NSCP) encompasses Authentication, CRM Integration and e-Purse Strategy.
This document defines the scheme design and architecture for a strategic LA smart card incorporating all these concepts, and extensions to them.

It describes the benefits that accrue from incorporating all this in a Local Authority Smart card scheme, compared with a simple less strategic scheme, and goes on to explain the on-card and off-card architecture needed to realise it.  It introduces the concepts of:

  • A Citizen's Account with a corresponding e-GIF conformant XML schema
  • Standardised eligibility handling to complement standardised authentication
  • A generic API for Legacy Integration of authentication and enrolment


The main standards that such a scheme adheres to are: e-GIF Data Standards, eURI, PKI, PKCS#11, PKCS#15, XML, ITSO, EMV, CEPS and ISO 7816.

The document also describes the benefits derived from leveraging the work of several other National Projects.

Word WP7-01b - Strategic LA Smart Card Architecture - v2.0 Release (737.50kb)

API for Legacy Integration WP7-01a v2.0

Friday, 7 May 2004

This document supports the usage of the Smart card as an identification and enrolment device

This section of the National Smart Card Project (NSCP) defines and pilots a Cross-Regional Local Authority smart card scheme.

Such a scheme includes use of the Smart card for transport across the region (using ITSO Ticketing), use by applications (such as Library and Leisure Systems) that just utilise the Smart card for identification and enrolment, and use by applications (such as School Systems) that require an electronic purse.

This document supports the usage of the Smart card as an identification and enrolment device, by defining an API that Application Developers can use for simple Integration with the LA Smart card for these purposes.

The Smart card can also be used to prove eligibility for concessions without the need for producing paper evidence, and the API supports reading the eligibility data and its expiry dates.

The API is designed to support Web-based applications, PC Win32 applications, and client Java applications. After discussions with Bolton and Blackburn suppliers, only the ActiveX version of the API has been productised. The ActiveX control supports PC Win32 and Web-based applications. There is no productised version of the Java versions of the API, and hence no native support for Java applications. However, a demonstration version of the Java applet version of the API has been produced.

Use cases for typical usage of the Smart card by such applications are described, as well as the detail of the API.

Word WP7-01a - API for Legacy Integration - v2.0 Release (737.00kb)

Standards WP9-03m v2.0

Friday, 7 May 2004

This document provides an insight into the use made of standards by the Starter Pack.

Standards are dealt with (in a range of documents prefixed WP3) elsewhere in the project.  However, this document provides an insight into the use made of standards by the Starter Pack and touches on areas such as security, quality and information assurance, infrastructure and type approval  where further work is required. 

Interoperability and interchangeability  are growing requirements in services to the public. They are not delivered by the formal international standards. Instead those international standards are the starting point for the development of prescriptive specifications. Such specifications, if they become generally accepted, turn into de facto standards.

A wide definition of ‘standard’ is used in this document: ‘that which is normally used as the reference or target to aim for (document, object, etc)’. This encompasses de jure international standards (plus a small number of remaining UK national standards in this area) and specifications that have become de facto standards (from both industry and the public sector).

Rarely are formal UK standards developed today. Instead, they are developed mainly at the European and global level. However some UK standards that have been adopted internationally are still referred to in guidelines and mandates from central government, and there are some very important UK standards not yet adopted at international level.

Word WP9-03m Standards v2.0 Release (407.00kb)

Tourist Services WP9-03l v2.0

Friday, 7 May 2004

This document sets out the functional requirements for a Visitor Card Scheme.

Local Authorities that operate citizens’ card schemes should seek to assure the sustainability and continuing viability of such schemes by establishing associated revenue-generating activities wherever possible.  At the same time, they have a duty to promote the economic success of the business community within their community.  In areas of England that attract tourism, both of the above objectives can be supported by the establishment of a Visitor Card scheme as part of a programme for Tourist Services.

Such Visitor Card schemes would normally be owned and operated by third-party commercial enterprises in partnership with one or more LA’s.  The corporate structure would typically comprise a special-purpose-vehicle Operating Company.

This document sets out the functional requirements for such a scheme.

Word WP9-03l Tourist Services v2.0 Release (506.50kb)

Sport & Amenity WP9-03k v2.0

Friday, 7 May 2004

This document sets out the functional requirements for a Smart card scheme for such services citizen services and activities.

The Sport and Amenity Services within local government cover a wide range of citizen services and activities which are either managed internally or are subject of management contracts.  This document sets out the functional requirements for a Smart card scheme for such services.
The Services may be provided all the year round (eg Indoor Leisure Centres etc) or on a seasonal or short-term basis (eg Outdoor Bowling etc).
The range of Service Activities is wide, but there are trading similarities (and thus functional requirement similarities) between many of them.
Fundamentally, the attributes are activities where Booking is required or where no Booking is necessary.  Booking can be offered on "First Come" basis or in conjunction with an advanced Pre-Booking System.
Each Service may be offered in conjunction with a number of booking and/or visit restrictions/conditions including what Activities, Facilities, Days and Times, and age ranges.

Word WP9-03k Sport Amenity v2.0 release (2.82mb)

Social Services WP9-03j v2.0

Friday, 7 May 2004

his report consider how Citizen purse payments can replace cash payments.

Social Services within local government promote social welfare and are designed to support the informal care provided by families, neighbours and the community in general. 

It is considered that Citizen purse payments to replace cash payments for both Home and Day Care services and Time & Attendance monitoring to qualify carers for Carers’ Allowance and other Carer benefits and services are ideal candidates for smart card schemes.

This document provides functional outlines for how the services outlined above can be delivered through a chip card.

Word WP9-03j Social Services v2.0 release (354.00kb)

Legal Services WP9-03i v2.0

Friday, 7 May 2004

This document provides functional outlines for how service(s), delivered through a chip card, can be developed to address e-democracy and electronic voting, especially in conjunction with smart card projects.

In line with central government policy development on e-government, Local Authorities are developing initiatives with regard to e-democracy and electronic voting, especially in conjunction with their smart card projects.
Currently, there is considerable debate in the public domain associated with electronic voting and democracy, which has not yet firmed into any local or national core principles, guidelines on how an electronic voting system should function.
The service facility on a local authority smart card, outlined in this document covers two specific areas which can be incorporated into a smart card scheme, namely:

  • Voter registration, in person and on-line 
  • actual vote casting, both local and remote.

This document provides functional outlines for how such service(s), delivered through a chip card, can be developed to address and cover some of the issues, flexibly and reliably.

Word WP9-03i Legal Services v2.0 Release (460.50kb)

Car Parks WP9-03h v2.0

Friday, 7 May 2004

This document covers how services, delivered on a chip card, can be developed to address and cover all council car park issues.

Local Authorities everywhere have issues with parking with regard to Council employees who need permanent parking during working hours or who need to use their vehicles to come and go through various council car parks during the course of their work, without paying. They also have to deal with Visitors who need regular, legitimate access to those same council car parks and those who need occasional access to council car parks and who pay for such services.
This document provides functional outlines for how such services, delivered on a chip card, can be developed to address and cover all these issues, flexibly and reliably.

Word WP9-03h Car Parks v2.0 release (455.50kb)

Travel WP 9-03g v2.0

Friday, 7 May 2004

This document provides functional and organisational outlines for the use of smart media.

Local Authorities in the UK have requirements to support the travel needs of citizens, particularly the elderly and those with special needs.
This document provides functional and organisational outlines for the use of smart media (the chip card or other physical formats) to improve service delivery and accountability in a flexible and reliable manner.  Particular attention is given to public transport services.
Functions described in this document conform to the ITSO™ Specification and emerging Business Rules, as developed by ITSO. Use of the ITSO method is mandated for local authorities in England. The development of the ITSO™ Specification, support services and security module has been supported, financially, by the DfT.
For public transport and related travel functions managed by local authorities this document sets out: Scheme & chip architecture, Chip map, Off-line terminal requirements, Interface to host system to deal with a wide range of concessionary  passes, badges and tokens.

Word WP9-03g Travel v2.0 Release (462.00kb)

Personnel WP9-03f v2.0

Friday, 7 May 2004

This document provides functional outlines of various services and facilities which could be incorporated in a local authority chip card.

This particular document provides functional outlines of various services and facilities which could be incorporated in a local authority chip card, which would be relevant and useful to the authority itself such as: Badge ID; Physical and Logical Access Control, Time and Attendance, Cashless Catering and Meal Allowances, Photocopying, etc.

Word WP9-03f Personnel v2.0 Release (614.00kb)

Education WP9-03e v2.0

Friday, 7 May 2004

This document provides smart card functional requirements for Education Services.

This document provides smart card functional requirements for Education Services.
It covers a wide range of facilities and functions as set out below:

  • Citizens' Purse Payments, Education Catering Allowance and Education Catering Purse
  • Healthy Eating Points and School Shop (Stationery, Uniform etc)
  • Access Control - Physical & Logical
  • School & Examination Registration and Attendance
  • Clothing Grants, Higher School Bursaries
  • School Extras - Music Tuition, School Trips etc
  • School Libraries - Borrower
  • Parental Communication


Word WP9-03e Education v2.0 Release (3.03mb)

Arts and Culture WP9-03d v2.0

Friday, 7 May 2004

This document provides functional specifications for Arts & Cultural Services card schemes

Word WP9-03d Arts Culture v2.0 Release (849.00kb)

Core Functions WP9-03c v2.0

Friday, 7 May 2004

This document covers the Core Functions of a Citizen Purse in detail showing Payment Integrity and Transaction Types.

Word WP9-03c Core Function v2.0 Release (758.00kb)

Terminals and Devices WP9-03b v2.

Friday, 7 May 2004

This document is to be used as a basis for scheme development.

Word WP9-03b Terminals Devices v2.0 Release (649.50kb)

Scheme Architecture WP9-03a v2.0

Friday, 7 May 2004

This document provides a functional specification for the Starter Pack scheme.

Word WP9-03a Scheme Architecture v2.0 release (1.72mb)

Market Research - Starter Pack Requirements WP9-02v8.0

Friday, 7 May 2004

This document identifies what local authorities would require in a starter pack.

Word WP9-02 Market Research Starter Pack Requirements - v8 Release (501.50kb)

Starter Pack Overview WP9-01v2.0

Friday, 7 May 2004

This document is intended to be read by any individuals who have an interest in the National Smart Card Starter Pack.

Word WP9-01.1 - Starter Pack - Overview v2.0 Release (887.00kb)

Introductory Report WP8-13v2.0

Friday, 7 May 2004

Introduction to the Legal and Data Protection section of the National Smart Card Project

Word WP8-13 Introductory Report v2.0 Release (542.50kb)

Cross Certification Certification WP 8-12v2.0

Friday, 7 May 2004

A sample cross certification agreement between a joint public sector body such as LASSeO and any Certification Authority.

Word WP8-12 - Cross Certification Agreement -V2.0 Release (367.00kb)

Intellectual Property Report WP8-11v

Friday, 7 May 2004

This report covers the most common forms of Intellectual Property Rights.

Powerpoint IP Slides (108.50KB)
Word WP8-11 Intellectual Property Report v2.0 Release (526.50kb)

Risk Register WP8-08v3.0

Friday, 7 May 2004

The Risk Register identifies the key legal risks that may arise in relation to a Smart Card Scheme.

Powerpoint Risk Register1.ppt (94.00KB)
Word WP8-08 Risk Register V3.0 release (863.50kb)

Corporate Structures WP8-07v3.0

Friday, 7 May 2004

There are a number of different types of business entity that may be used in the UK. Some of these factors are outlined in this report

Powerpoint Corporate Structures1.ppt (132.50KB)
Word WP8-07 Corporate structures V3.0 Release (728.00kb)

Data Protection and Information Law WP8-04v3.0

Thursday, 6 May 2004

This report considers the information law issues connected with a Smart Card Scheme.

Powerpoint Information Law1.ppt (114.00KB)
Word WP8-04 data protection and info law V3.0 release (1.17mb)

Security Issues WP8-03v3.0

Thursday, 6 May 2004

This report considers the legal issues connected with electronic signatures, PKI, biometric identifiers and the security measures set out in ISO 17799

Powerpoint Security Issues1.ppt (128.50KB)
Word WP8-03 Security issues V3.0 Release (882.00kb)

Card Governance WP8-02v2.0

Thursday, 6 May 2004

This report considers the legal issues connected with the card governance aspects of a Smart Card Scheme.

Powerpoint Card Governance (158.00KB)
Word WP8-02 Card Governance v2.0 Release (933.00kb)

Financial Services Report WP8-01v5.0

Thursday, 6 May 2004

Key legal issues surrounding financial services regulation and consumer protection.

Powerpoint FSMA1.ppt (111.50KB)
Word WP8-01 Financial Services Report V5.0 Release (598.00kb)

Bolton WP10-09v2.0

Thursday, 6 May 2004

Case Study
“Councils work in partnership to launch interoperable smart card with multi-agency applications”

Word WP10-09 - Case Study Number 9 - Bolton v2.0 Release (171.00kb)

Kettering WP10-08v2.0

Thursday, 6 May 2004

Case Study
“Kettering links up with national Connexions card”

Word WP10-08 - Case Study Number 8 - Kettering - v2.0 Release (171.50kb)

Cornwall WP10-07v2.0

Thursday, 6 May 2004

Case Study
"Council partnerships underpin successful development of Cornwall's smart cards"

Word WP10-07 - Case Study Number 7 - Cornwall - v2.0 Release (170.00kb)

North East WP10-06v2.0

Thursday, 6 May 2004

Case Study
"Smart Card Networking across the North East"

Word WP10-06 - Case Study Number 6 - North East - v2.0 Release (172.00kb)

Newham WP10-05v2.0

Thursday, 6 May 2004

Case Study
“Newham’s new library offers self-service with a smart card”

Word WP10-05 - Case Study Number 5 - Newham - v2.0 Release (171.00kb)

Chester WP10-04v2.0

Thursday, 6 May 2004

Case Study
“Chester City Council creates a smart city with Charisma”

Word WP10-04 - Case Study Number 4 - Chester - v2.0 Release (172.00kb)

Southampton WP10-03v2.0

Thursday, 6 May 2004

Case Study
"Southampton prepares for new interoperable transport smart card"

Word WP10-03 - case Study Number 3 - Southampton - v2.0 Release (171.50kb)

Bracknell WP10-02v3.0

Thursday, 6 May 2004

Case Study
"Bracknell keeps at the edge of the smart card revolution"
Justin Hunt

Word WP10-02 - Case Study Number 2 Bracknell - v3.0 release (224.00kb)

Doncaster WP10-01v3.0

Thursday, 6 May 2004

Case Study
"Doncaster students get fit and healthy with new multi-application smart cards" Justin Hunt

Word WP10-01 - Case Study Number 1 Doncaster - v3.0 Release (223.00kb)

Report on Pilot Applications WP 6-02v2.0

Thursday, 6 May 2004

This report examines the four pilot projects that were initiated in an attempt to validate some of the concepts and conclusions described in WP6-01 - Commercial Applications: Final Report.

Word WP6-02 - Report on Pilot Applications - v2.0 Release (1.14mb)

Commercial Applications WP6-01v4.0

Thursday, 6 May 2004

The benefits of including carefully selected and implemented commercial applications on a Local Authority issued Smart Card.

Word WP6-01 - Commercial Applications - v4.0 Release (724.50kb)

Smart Card Activity Mapping Table WP5-05v1.0

Tuesday, 4 May 2004

Spreadsheet providing details for Smart Card Schemes.

Excel WP5 Smart Card Activity Mapping Table (107.00kb)

Devon Evaluation Report WP5-03v2.0

Tuesday, 4 May 2004

Devon Evaluation Report & LIBL

Word WP5-03 - Devon Evaluation Report LIBL - v2.0 Release (665.50kb)

Kettering Report WP5-02v2.0


Tuesday, 4 May 2004

This report presents the evaluation of the pilot of a multi-function Connexions Card in the Kettering Borough local authority area.

Word WP5-02 - Kettering Evaluation Report - v2.0 Release (905.50kb)

Lessons Learnt from Doncaster Pilot WP5-01v2.0

Tuesday, 4 May 2004

Approach for Use and Lessons Learnt in Connexions Card Pilot at North Doncaster Technical College

Word WP5-01 - Lessons Learnt from Doncaster Pilot - v2.0 Release (490.50kb)


Sources of Help & Information WP4-08v3.0

Tuesday, 4 May 2004

This document identifies organisations in the public and private sectors that provide information and advice about procurement.  Where relevant, contact details for nominated individuals in post as of March 2004 are provided.  Relevant industry associations are also identified.

The paper does not seek to make any recommendations as to the quality of information or assistance provided by any organisation. 

It should be noted that the organisations identified will change from time to time.

Word WP4-08 -Sources of Help Information- v3[1].0 Release (431kb)

 

Routemap WP3-10v2.0

Tuesday, 4 May 2004

Smart Card Routemap Overview

This overview report is mainly based upon a piece of work commissioned from Consult Hyperion to map out and draw inferences from technical, political, social, standards and business drivers and inhibitors over the medium to long term and to provide guidance to Local Authorities making investment decisions in an uncertain world.

The underlying Consult Hyperion report has been exposed to extensive critical review, has stimulated considerable discussion, and was taken as input to this overview. It is being published by the project as a detailed technical paper.

Both documents outline drivers, barriers, trends and make predictions. This work represents a snapshot of current thinking that needs to be maintained over time if it is to continue to have value. The underlying report also contains introductory material that will be of great interest to newcomers to smart cards.

This overview concentrates on the general guidance and over thirty recommendations arising from this work. It is true to say that there are no "right" answers to a number of issues that this work has raised but where there have been comments and observations, this paper sets out to raise the issues that need to be considered and to offer general guidance.

Word WP3-10 Routemap Overview v2.0 Release (819.00kb)

Accessibilty WP3-04v3.0

Tuesday, 4 May 2004

Accessibility & Social Inclusion

Word WP3-04 Accessibility V3.0 Release (655.50kb)

Applicable Standards WP3-03v4.0


Tuesday, 4 May 2004

Definition of standards that apply to Local Authority smart cards used in different applications.

Word WP3-03 - Applicable Standards Paper - v4.0 release (829.00kb)


Interoperability within the Local Authority Sector WP3-02v3.0

Tuesday, 4 May 2004

Interoperability within the local authority sector: Approaches to standards; defining and classifying interoperability; typical applications.

Word WP3-02 - Interoperability within the local authority sector - v3[1].0 Release (301.50kb)

Interoperability is the cornerstone of “Anywhere, Anytime, for Anyone” card use and this paper introduces the subject and sets out some definitions.  It classifies technical and business interoperability from the citizens’ perspective and proposes appropriate levels for typical local authority services. 

It introduces the need for technical standards and suggests what is required to sustain them; develops a view of the relationships between technical and business interoperability and attributes values; and considers what this means for a variety of local authority applications.

The value of interoperability level combinations is shown in a matrix and a second table shows a range of services with preferred and minimum values. 

In summary:

·         Technical interoperability is needed to ensure that cards can be read anywhere and this means using standards and common specifications;

·         Business interoperability is needed to deliver services across organisational and geographical boundaries and this means developing common business rules, policies and commercial arrangements.

·         Each card scheme needs a Card Community to develop its own character, ethics, policies, and rules, but must be interoperable with other schemes to have any practical value for card users. 

 The paper draws upon other detailed work from the National Smart Card Project (NSCP)

Considerations for Multi Application Multi Sector Smart Cards WP3-01v5.0

Guidance for local authorities as they contemplate setting-up card schemes.

Tuesday, 4 May 2004

Word WP3-01 - Considerations for Multi Application Multi Sector Smart Cards - v5[1].0 Release (632.50kb)



This paper is intended to provide guidance to local authorities as they contemplate setting-up card schemes. 
 
It is intended that this document should be a starting point for new entrants to this area as it sets out the policy management issues that need to be considered for both large and small schemes.   It is also a fundamental tool in the continuing development of policies, rules and standards for public sector use of smart cards.

In this context, Policy Management is primarily about governance of a scheme, including directing the operation of a scheme. The paper sets down and describes a series of applicable policies and for each one, indicates where specific rules are required or where flexibility is allowed which will enable the scheme operator to apply its own rules

It sets out the key items requiring attention and indicates whether rules should be centrally or locally defined and controlled. The purpose of this is to identify the relationship between policy, rules and standards, required to support a degree of interoperability within and between Local Authority Smart card schemes without unnecessarily restricting freedom of choice at the local scheme level.

The approach has been validated against two schemes and is ready for use for new schemes where this thinking should bring significant benefits to would-be implementers.  It has great value even if only used as a check list of issues that need to be addressed before getting a scheme off the ground.

Business Models WP2-05v2.0

Tuesday, 4 May 2004

Word WP2-05 - Business Models v2[1].0 Release

An understanding of the current situation and guidance on how smart card technology might be utilised.

The National Smart Card Project (NSCP) has covered considerable ground in developing a greater understanding of the possibilities presented by smart card technology and how it might be utilised by local authorities for the benefit of their citizens.  The over-arching conclusion that must be drawn from the work undertaken within the NSCP is that there is not a standard model for all local authorities to adopt for the instigation of multi-application citizen card schemes.  That is not to undermine the potential benefits of the technology, but more to emphasise the breadth of opportunities that it has to offer.  This document is intended to give decision makers both an understanding of the current situation and guidance on how smart card technology might be utilised for sustainable citizen benefit now and in the future.

The background to the approach taken to business models is that smart cards offer the local authority sector:

  • An opportunity to build closer relationships with citizens and to offer them new and enhanced experiences;
  • A delivery tool for electronic government and the joining up of services;
  • A catalyst for process review; promoting rationalisation; greater process security and better service delivery;
  • An opportunity to develop mutually beneficial relationships with other public and private sector bodies.

The NSCP has also done much to raise the profile of smart cards.  Over and above the software outputs developed within the project, there is considerable movement in the market place to adapt and tailor products to the needs of the local authority sector. 

However, the picture is not fixed and the learning process will continue for some time, certainly until standardisation processes are completed. 

Citizen smart card implementations require considerable planning in order to maximise both the benefits of the technology and the business process improvements that any change programme requires.  The card is not a single answer in itself - it must be considered with other technologies and aligned to the delivery of services to the citizen.

That said, the convergence between the multi-application card concept and the realisation that secure authentication can be most economically delivered by means of a local authority issued citizen card, suggests that adopters of the technology are no longer buying into a vision, but a practical solution for the near future.

The sustainability of the business model is based upon these two congruous objectives - the shorter-term operational delivery of existing services in a new way, within a strategic programme for the provision and development of electronic government.

Financial Report WP2-04v2.0

Tuesday, 4 May 2004

Financial Report on Implementation / Set-up Costs

Word WP2-04 Financial reportv 2.0 Release (2.10MB)

This document sets out the basic costs of an "entry level" local authority instigated multi-application smart card scheme.   It is designed to inform local government decision makers and strategists of the cost involved for initiating a local scheme to the point that a single card can be issued to citizens for access to a "typical" range of local services.  The selection of card applications is intended to be indicative rather than prescriptive, and is based upon information gathered from consultation and research conducted within the National Smart Card Project.

While providing ranges of costs, it indicates that the low figures are becoming achievable, especially as the market is adapting to provide for the specific needs of the local authority sector.  It also gives an indication of costs for bureau services and details how these and fuller 'managed service' offers might present an alternative to "in-house" scheme operation.

Financial Model WP2-03v1.0

Tuesday, 4 May 2004

WordWP2-03 NSCP Financial Model V1.0 Release (162.50kb)

This spreadsheet allows you to estimate the cost of introducing and maintaining a multi-application smartcard over a 5 year period. The spreadsheet has a number of worksheets which feed into this Summary worksheet.

Business Case WP2-01v3.0

Tuesday, 4 May 2004

Word WP2-01 Business case v3.0 Release (813.00KB)

Business Case including Social, Political & Commercial Considerations

Smart cards have, for some time, offered a potential way of improving the delivery of services in a number of sectors. With the advent of widely available, lower priced, high capability cards, this potential is now beginning to be realised. Analysis of existing deployments shows that large schemes have both the capacity to address service delivery issues, and the potential to do this in a way that the investment can be recouped over a time period which makes schemes sustainable.

The drivers for a local authority instigated multi-application scheme are extensive, as are the potential applications, services and uses for a local citizen card. While there are a number of models that might be adopted in terms of configuration, for schemes to become a reality in the near future, it is apparent that local authorities must play a pivotal role to ensure that their own strategic objectives are to be met.

The importance of engaging with the technology now is made imperative by the ongoing implementation of electronic government, with its citizen focus and attendant CRM capabilities, that provides both a platform and a genuine requirement for a multiple entry point identification and authentication device.

While existing deployments provide some persuasive evidence that effective multi-application schemes are realisable, they also show that the full benefit of multi-application aspects of a scheme will only be achieved if complex issues relating to scheme organisation and governance can be resolved. Indeed, these are even more emphasised in a local authority environment. Education campus and central government ID card schemes benefit from the control that they can exert over the behaviour of the population. To a lesser extent this is also true of the Octopus transit scheme (see section 3.1), which has the advantage of operating in a sector vital to a relatively small geographical area. Local authority instigated schemes need to achieve a difficult balance in securing a sustainable application mix and ensuring citizen take up.

The key attributes of a card scheme (outlined at Table 1) are important in that they can help guide how the objectives for an implementation project might be framed. While there are implications for the generic business case, they also emphasise that decision makers must have a clear vision of how a scheme will achieve the sometimes diverse objectives of the providers of services and facilities that are available on a multi-application card.